LogSupport
We're happy to help. Email support@logboek.co.za and we'll get back to you within 24 hours.
Common issues
Restoring a purchase
Sign in with the same account you used when you unlocked the export. Your unlocks are tied to your account, not to a single device, so they follow you when you sign in again.
My export won't open
The export is a standard PDF. If it doesn't open, make sure you have a PDF viewer installed and that the download completed. Try exporting again — re-exports of an unlocked logbook are free.
Moving to a new device
Your logbooks and unlocks are tied to your account, not to one device. Sign in with the same account on the new device and everything will be there.
My tax-year dates look wrong
The South African tax year runs 1 March – 28/29 February. A logbook labelled "2025" is the year ending February 2025. If you bought or sold the vehicle mid-year, set the start/end dates when you create the logbook so it only covers the period you owned it.
Still stuck? Browse the FAQ or email us.