Support

We're happy to help. Email support@logboek.co.za and we'll get back to you within 24 hours.

Common issues

Restoring a purchase

Sign in with the same account you used when you unlocked the export. Your unlocks are tied to your account, not to a single device, so they follow you when you sign in again.

My export won't open

The export is a standard PDF. If it doesn't open, make sure you have a PDF viewer installed and that the download completed. Try exporting again — re-exports of an unlocked logbook are free.

Moving to a new phone

If you enabled sync, sign in on the new device and your logbooks and unlocks will be there. Local-only logbooks live on the old device — turn on sync before switching to carry them over.

My tax-year dates look wrong

The South African tax year runs 1 March – 28/29 February. A logbook labelled "2025" is the year ending February 2025. If you bought or sold the vehicle mid-year, set the start/end dates when you create the logbook so it only covers the period you owned it.

Still stuck? Browse the FAQ or email us.

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